WHEN DO WE COLLECT INFORMATION?
We will obtain personal information from you when you complete your online registration details or give those details to a member of staff at the Gym personally to complete your form. What information do we collect?
Date of birth
WHY DO WE NEED THIS INFORMATION?
We require the above personal information to provide you with the services, products or information that you have requested and for administration purposes, this includes.
Processing payments for memberships and other services we offer within our facilities.
To verify your age, as we have a minimum age limit.
To maintain contact for bookings, payments and any other circumstances that may affect your service.
To ensure that you are able to partake in exercise within a group, one to one or individual setting.
WHERE IS YOUR DATA STORED
Your personal data is stored on cloud-based business management software. Below are the companies used to store full or partial data.
Mindbody- This customer relationship management software is responsible for ALL payments and services that Henrietta Street Gym Limited process. Below is a clarification of where what and how your data is processed.
Where is MINDBODY’s consumer data stored? Where are MINDBODY’s backup servers located? MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.
Which MINDBODY emails are considered operational The following auto emails are considered operational, and will be sent regardless of whether a client has opted out of communication preferences:
AutoPay Failed Notification
Forgot Login Information
Gift Card Delivery Email
If you wish to update your opt-out of preferences please follow the instructions on this link.
MailChimp is an email marketing platform used to share email and marketing campaigns to our customers. We utilise this platform to inform customers of offers, changes in services or any other information we have to share outside of our operational emails.
If you wish to opt out of receiving this information, you can unsubscribe by clicking the unsubscribe button at the bottom of any of our emails. You will have to opt-in when you sign as a new customer to receive any marketing information from us.
By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement. You can withdraw your consent at any time by either selecting the link above or unsubscribe by clicking the link on the bottom of any email you receive from us.
HOW DO WE PROTECT PERSONAL INFORMATION?
We use a secure server and also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
As indicated above, we may pass your information to our service providers, agents and associated organisations.
We may also need to disclose your information if required to do so by law.
If your personal details change, please help us to keep your information up to date by updating your profile on your online portal using the website or by notifying us via email.
We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.